Refund & Cancellation Policy

Paying claims a rank immediately: your listing goes live at that position, it is publicly visible, it starts collecting clicks, and if it lands in the top three it enters the clipping queue. There is no trial period and nothing is held in reserve. For that reason completed payments are not refundable except in the cases below.

Nothing on outclip is a subscription. Every payment is one-off, so there is no recurring charge to cancel and nothing will bill you again.

We will refund you in full in any of these situations:

• Duplicate or double charge. You were billed more than once for the same claim.
• Charged without a rank. Money left your account but no listing appeared, or it appeared at the wrong amount.
• We did not deliver the clips. You held a top-three rank for a closed day and we failed to produce and post the clips for that tier. We refund what you paid for the day we missed. Platform-side removal or poor reach is not a failure to deliver — see the next section.
• We removed your listing, and it was not your fault. If we take a listing down for our own reasons — including deciding we cannot safely clip it — and no clips have run, we refund in full. If it came down because it broke the rules, we do not.
• Unauthorised payment. Someone used your card without permission. Tell us and we will refund and remove the listing.

• The clips ran and the numbers disappointed you. We commit to making and posting the clips, never to how they perform — this is stated throughout the site before you pay.
• A platform removed a clip, limited its reach, or restricted one of our accounts. We will re-cut and repost where we can, but we cannot control their decisions and cannot refund for them.
• You got outranked. Someone paying more is how the board works, and it does not refund your claim.
• You changed your mind, listed the wrong URL, or picked the wrong category. Email us — we will fix a category or correct an obvious typo in a link — but the payment stands.
• Your listing was removed for breaking the rules, including listing content you had no rights to.

Email outclipcontact@gmail.com within 7 days of the payment with:

• the email or payment reference from your receipt;
• the listing URL or handle;
• what went wrong, in a sentence.

No form, no template. We reply within 48 hours and decide within 5 business days. Approved refunds go back to the method you paid with, through Dodo Payments, and typically reach you in 5–10 business days depending on your bank. Refunds are issued in the original currency; we cannot cover a loss caused by exchange-rate movement between the payment and the refund.

You can ask us at any time to take your listing off the board and remove every clip we made of you. We will do it, promptly and without asking why. It does not refund the payment — the rank was already held and the clips already ran.

If something is wrong, write to us first. We would far rather fix it than argue with your bank, and we have refunded for every case listed above without a fight. Raising a chargeback before contacting us usually takes longer and may get the listing suspended while the dispute runs.

outclipcontact@gmail.com, or the contact page. This policy sits alongside our terms.